Refund policy
At World Hair Extension, we take pride in offering high-quality fiber hair extensions that enhance your beauty and confidence. Your satisfaction is important to us, and we aim to serve you with fairness, clarity, and professionalism.
Eligibility for Returns & Exchanges
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Our return/exchange policy is valid within 1 day of receiving the product.
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The item must be unused, unopened, unwashed, and in its original packaging.
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A valid proof of purchase (order number or receipt) is required.
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We only offer exchanges—refunds are not available, except in rare cases of damaged or incorrect items where replacements are unavailable.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned or exchanged:
🚫 Opened or used fiber hair extensions
🚫 Hair extensions that have been washed, worn, cut, styled, or altered
🚫 Return requests made after 1 day of receiving the item
🚫 Items without original packaging or invoice
🚫 Extra Discounted or Promotional products
🚫 "Change of mind" returns
Exchange Policy
We accept exchange requests in the following cases:
✅ The product delivered is damaged, defective, or incorrect
✅ The request is made within 1 day of receiving the product
✅ The hair extensions are unused and in original condition
✅ You provide clear photos/videos showing the issue
📦 Exchange Fee: A flat PKR 500 applies unless the mistake is on our side.
To request an exchange, please contact us at:
📱 WhatsApp: 0331-3288216
📧 Email: support@worldhairextension.com
Refund Policy
Refunds are only applicable in the following cases:
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The product is defective, damaged, or incorrect, and a replacement is not available
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Once your return is received and inspected, we will notify you of the status
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If approved, the refund will be processed within 7–10 business days to your original payment method
Late or Missing Refunds
If your refund hasn't arrived within 10 business days:
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Check your bank account again
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Contact your credit card company or bank
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Still need help? Reach out to us at
support@worldhairextension.com or
WhatsApp 0331-3288216
Gift Orders
🎁 If the product was marked as a gift and delivered directly to you:
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You will receive a gift credit for the returnable value
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If it wasn't marked as a gift, the refund (if eligible) will be sent to the original purchaser
Return Shipping
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Customers are responsible for return shipping costs unless the product was incorrect or damaged
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We recommend using a trackable courier service to ensure safe delivery
Need Help?
We’re here to help with any order or product issues.
📱 WhatsApp: 0331-3288216
📧 Email: support@worldhairextension.com
🕘 Hours: Mon–Fri / 9:00 AM – 6:00 PM
Thank you for shopping at World Hair Extension. We truly value your trust in our brand and look forward to enhancing your beauty journey.
